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Frequently Asked Questions

常見問題

若您對商品、訂單或配送有任何疑問，歡迎先參考以下常見問題說明。
如仍需協助，也歡迎與蔥花娘客服聯繫。

安全付款 02／訂單相關 03／配送相關 04／退換貨相關 05／門市與品牌相關

Product Information

商品需要冷凍保存嗎？

1. Standard Online Orders

  • When you place an order, the first step is payment confirmation. This usually happens instantly with credit/debit cards or e-wallets. Bank transfers can take 1–2 business days.
  • Next is packing and preparation for shipment. Depending on the store size and order volume, this usually takes 1–3 business days.
  • Overall, standard orders are typically processed within 2–5 business days before shipping.

2. Special or Customized Orders

  • For personalized items, made-to-order products, or electronics that require assembly, processing takes longer due to production or quality checks.
  • These orders usually take 5–10 days to be ready for shipment.

3. International Orders

  • Besides internal processing, international shipments go through customs clearance and other import/export procedures.
  • Internal processing may be similar to standard orders, but total delivery time can range from 7–21 days or longer, depending on the destination country and shipping service.

In summary:

  • Standard orders: 2–5 days
  • Customized orders: 5–10 days
  • International orders: 7–21 days or longer
商品保存期限多久？

各商品保存期限略有不同，請依包裝標示為準。建議開封後盡早食用完畢，以維持最佳口感。

抓餅需要退冰再料理嗎？

不需要。
蔥抓餅可直接從冷凍狀態下鍋料理，即可煎出外酥內Q的口感。

商品含有哪些過敏原？

部分商品含有麩質、小麥、大豆、芝麻、乳製品等過敏原。
詳細成分與過敏原資訊，請參考商品包裝標示。